COLABOX SUPPORT CENTER

Questions before or after delivery?

Get help with product questions, order details, first-time setup, channel guidance, returns, and warranty support.

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24h

Orders can ship within 24 hours

7*24

Email and WhatsApp support access

FAQ

Shipping, returns, setup, payment, warranty, and product questions.

Setup Guide

Step-by-step help for L2 Plus, ColaStick, apps, Wi-Fi, and troubleshooting.

HOW WE HELP

Support that stays close to the purchase decision.

COLABOX support is built around fast answers, clear next steps, and practical help before and after your device arrives.

Product questions

Need help choosing L2 Plus or ColaStick? We can point you to the right product page and setup path.

Order details

Ask about shipping windows, tracking, delivery timing, and what to expect after checkout.

Setup guidance

Get help with HDMI connection, Wi-Fi, remote pairing, display settings, and app basics.

Warranty support

Authorized purchases include a 1-year hardware warranty and a 30-day return window.

Ships within 24 hours

Orders from our US warehouse can be prepared quickly after checkout.

Delivery in 3-7 days

Estimated domestic delivery window for US customers.

30-day returns

Return window stays aligned with the COLABOX store policy.

1-year warranty

Official warranty support for eligible hardware issues.

Self-service resources

Find the answer faster.

Use these pages when you want to check common answers before messaging support.

Shipping & returns

Delivery timing, 30-day returns, and warranty expectations.

Technical support

Wi-Fi, remote, setup, troubleshooting, and app questions.

L2 Plus manual

Full user manual and setup guide for ColaBox L2 Plus.

ColaStick manual

Portable stick setup, ports, accessories, and common troubleshooting.

Need a human answer?

Message us with your order question, product question, setup issue, or screenshot. We will point you in the right direction.

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Official Shopify contact form

Send us your question.

Use this form for order details, setup questions, warranty help, channel guidance, or partner support. Messages go through Shopify's contact form system and can still be followed up by email or WhatsApp.